Push Button Latch Q&A

Q: If door is 1-1/4" thick but pushing on the button won't move, what to check?

A: Make sure the spindle is fully inserted into the back of the inside latch and that the cone shape spindle spring is assembled with wide end toward the door and narrow end toward the button.

Q: Why does the inside latch unlock after closing the door?

A: The inside latch has a "No Lock Out" feature. If locked before closing the door it will unlock the inside latch as it drags across the strike plate.

Q: Why does pushing on the outside button unlock the inside while the door is closed?

A: The spindle or flat bar that attaches the inside to the outside is one segment too long. Remove a segment and the problem will be fixed.

Q: Can I lock the door on my why out?

A: No, the inside latch has a "No Lock Out" feature. If locked before closing the door it will unlock the latch as the catch drags across the strike plate. It can only be locked after it is closed with key on exterior or locking lever while on interior.

Q: If outside handle has tie down screw and need to drill hole.

A: Tie down screw is the SCREW, 8X3/4 PH PN SMS and to install drill a 3/32" hole PART WAY through the outside of the door and install tie down screw.

Q: Why does the cylinder pull out with the key?

A: To fix, please remove entire handle from door. Slide key and cylinder into the push button, turn 1/2 turn(180 degrees) and remove key. The cylinder is now locked into the button. Re-assemble the handle to the door. The spindle going through the door will not allow the cylinder to turn back 180 degrees, only 90 degrees to the left and 90 degrees to the right. 

If your cylinder does turn 180 degrees after re-assembling to the door then either your spindle did not get inserted into the back of the cylinder or your door is thicker then the spindle is cut for.

Q: Can I have the key cylinder re-keyed?

A: No, they are wafer cylinders and not re-keyable.